Business Impact

Agent quality linked to revenue KPIs · mock data

Avg quality score

70.5%

Above 75% SLA threshold

Failure + fallback rate

33.3%

Target < 10%

Est. revenue at risk

From low-quality workflows

KPIVALUEWORKFLOWQUALITYTREND

First-response time

Avg time from ticket open to first agent response.

4.2 mincustomer-support-triage

92%

↓ 38%

Lead qualified / day

Enriched leads meeting ICP scoring threshold.

312lead-enrichment

87%

↑ 22%

PR review cycle time

Time from PR open to first substantive review comment.

18 mincode-review-bot

78%

↓ 55%

Docs processed / day

Policy and contract documents summarized for the knowledge base.

1,840document-summarizer

91%

↑ 9%

Insight

The code-review-bot workflow has a quality score of 78% — the lowest of your active workflows. Its linked KPI PR review cycle time improved 55% since enabling NeuralOps. Consider enabling auto-fallback to claude-3-5-sonnet on calls scoring below 70% to further reduce cycle time.